Privacy Policy

Functional Capacity
Effective Date: 1/1/2025

Our Commitment to Your Privacy

Functional Capacity Assessments (FCA) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) and the NDIS Practice Standards. This Privacy Policy explains how we collect, use, disclose, store, and protect your information.

1. What Information We Collect

We collect the following types of information:

Personal Information (Voluntary)

When you engage with us, you may provide personal details including:

  • Your name

  • Contact details (phone, email, address)

  • Information related to your enquiry or service needs

  • Health or disability-related information (if relevant for service provision)

Non-Personal and Analytical Data

We collect non-identifiable information through website tracking tools, such as:

  • Browser and device type

  • Pages visited on our website

  • Time spent on the site

  • General location (e.g., city or state)

2. How We Collect Your Information

We collect information directly from you when:

  • You complete an online form (e.g., "Get a Quote", "Contact Us")

  • You call, email, or otherwise contact us

  • You participate in a service we offer

We also collect data automatically through:

  • Cookies and similar tracking technologies

  • Website analytics tools (e.g., Google Analytics)

3. Use of Your Information

We use your personal information to:

  • Respond to your enquiries

  • Provide you with quotes or tailored service recommendations

  • Deliver and manage the services you engage us for

  • Comply with our legal and regulatory obligations

We do not sell or rent your personal information to third parties for marketing.

4. Cookies and Tracking

We use cookies to improve website functionality and user experience. Cookies help us recognize returning users, personalize your experience, and monitor usage patterns.

You can choose to disable cookies through your browser settings, but this may affect website functionality.

5. Disclosure of Personal Information

We may disclose your information only in the following circumstances:

  • With your consent

  • To external providers who support our services (e.g., IT, administrative contractors) under strict confidentiality

  • Where required by law or court order

  • In cases where there is a serious threat to your life, health, or safety

6. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Security measures include:

  • Secure digital storage and encrypted communication

  • Access limited to authorised personnel

  • Regular system and privacy compliance reviews

All data is stored within Australia, in accordance with NDIS confidentiality requirements.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13 without the consent of a parent or guardian.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Withdraw your consent at any time

  • Opt out of future communications

To exercise any of these rights, contact us using the details below.

9. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website. We recommend reviewing it periodically to stay informed of your rights and our obligations.

10. Contact Us

For privacy-related enquiries or to request access or correction of your personal data, please contact us:

📞 Phone: 1300 974 958
📧 Email: info@functionalcapacity.com.au
🌐 Website: https://functionalcapacity.com.au

Functional Capacity Assessments is committed to ensuring your information is handled with care, dignity, and respect.