Who We Are

We are a dedicated team of health professionals passionate about empowering people with disabilities to live their best lives. Founded with the mission to bridge the gap between individuals’ needs and the support provided by the NDIS, our company focuses exclusively on Functional Capacity Assessments and related support consulting. This specialization means you receive expert attention and a deep understanding of the NDIS processes every step of the way.

Our team is comprised of highly qualified Occupational Therapists and allied health specialists who bring years of experience in disability support and assessment. We have seen firsthand how a well-crafted assessment can transform someone’s NDIS planning experience. That’s why we pour our expertise and care into every client’s evaluation. You’re not just a number to us – we take the time to get to know you and what matters most in your daily life.

Our Mission and Values

Our mission is simple: to help you obtain the supports you need to thrive. We do this by providing thorough, accurate assessments that give a powerful voice to your needs and goals. Our core values guide how we work with you:

• Integrity: We operate with honesty and professionalism. Our reports are unbiased, factual, and based on your real needs – never influenced by anything except what’s best for you.

• Compassion: We understand that discussing your challenges can be personal. Our assessors approach every conversation with empathy, respect, and sensitivity. We create a comfortable environment so you feel heard and understood.

• Excellence: We are committed to the highest quality in our services. From the assessment process to the final report, we pay attention to detail and ensure accuracy and clarity. We continually update our knowledge on NDIS policies and best practices to serve you better.

• Empowerment: Our goal is to empower you. We focus on your abilities – not just your limitations – and highlight opportunities for greater independence. We want you to walk away from our process feeling informed and confident about advocating for yourself within the NDIS.

NDIS Expertise and Compliance

When you work with us, you’re partnering with a team that lives and breathes NDIS. We stay up-to-date with the latest NDIS guidelines, price guides, and requirements, ensuring that our recommendations align with what the NDIA is looking for. All our assessors are registered health practitioners (AHPRA-registered occupational therapists, etc.) with extensive training in functional assessments. For your peace of mind, we are also an NDIS Registered Provider, meeting all the quality and safety standards set by the NDIS Quality and Safeguards Commission. This means our service abides by strict protocols for ethics, privacy, and effectiveness – you can trust that you’re in good hands.

Compliance and confidentiality are top priorities. We handle your personal information with the utmost care. All information is kept confidential and shared only with your consent and as needed to support your NDIS goals. We also ensure that our assessments are accepted by the NDIS by adhering to their preferred formats and content – reducing the chance of delays or questions from planners.

Our Approach

Person-Centered: Every individual is unique, and so is our approach. We customize our assessment process to fit your situation and culture. Whether you prefer a casual conversation over a cup of tea or a structured interview with clear questions, we adapt to make you comfortable. If you have family members, carers, or support workers involved, we’re happy to include them (with your permission) to get a well-rounded view of your daily life.

Holistic and Collaborative: We look at all aspects of your life – not just one domain. Our approach is holistic, meaning we consider physical, mental, and social factors that affect your ability to do things. We often collaborate with other professionals (e.g., physiotherapists, psychologists or doctors) if additional input is needed. This teamwork ensures our final recommendations cover everything you might benefit from.

Transparent and Supportive: We will explain the process to you beforehand, so you know what to expect. During the assessment, we’ll let you know why we’re asking certain questions or doing certain activities. Afterward, we take time to explain our findings to you in plain language. We’re also here to answer any follow-up questions. Have a query weeks later about your report? Give us a call – we’re happy to clarify and support you further. Our support doesn’t end when we hand you the report; we consider it our job to help you use it effectively.

Why Trust Us?

Choosing someone to perform your functional assessment is a big decision. Here’s why our clients trust us and refer others to us:

• Proven Track Record: We’ve helped numerous NDIS participants across Victoria and New South Wales (and beyond) secure the support and funding they need. Our assessments have successfully informed NDIS plans, resulting in participants getting approval for crucial supports like personal care, therapy services, home modifications, and assistive technology.

• Focused on Assessments: Unlike general therapy providers, our focus is entirely on assessments and reporting. We aren’t trying to sell you ongoing services you don’t need. Our only goal is to provide you and the NDIS with an accurate picture of your needs. This independence ensures objective recommendations you can trust.

• Responsive and Reliable: We know that timing can be critical, especially if a plan review is coming up. Our team prides itself on reliability – we show up on time, deliver reports when we say we will, and are available when you need to reach us. We also offer rush services where possible (e.g., if you have an urgent deadline, talk to us and we’ll do our best to accommodate).

• Community-Minded: We’re a local Australian company that cares about our community. We work closely with support coordinators, plan managers, and other community services. If we identify additional resources or programs that could help you (like community groups, employment services, etc.), we’ll include those suggestions in our recommendations. We measure our success by your improved independence and satisfaction.

At Functional Capacity Assessments, we believe in empowering you with knowledge and support. Our team is here to make the NDIS journey smoother, turning what can be an overwhelming process into a positive, uplifting experience. We’re on your side, every step of the way.